Questions

Questions about our freeze-dried beef liver treats

Short answers about the treat, keeping a bag fresh and how ordering works. If yours is not here, ask us through the Sniff and Shift contact page.

The treat

What is actually in the bag?

Beef liver. That is the whole ingredient list. It starts raw, comes from a farm in Pennsylvania, and is freeze-dried in Malvern without being cooked. Nothing is sprayed on or mixed in.

Do you sell chicken liver treats?

No. Our only liver is freeze-dried beef liver. If you are weighing the two, our chicken liver for dogs and chicken liver for cats guides set USDA's figures for each side by side.

Can puppies have liver treats?

Our product data lists the liver for adult dogs and puppies. For a puppy, break pieces down to the size of a pea or smaller, and ask your veterinarian how treats fit around the food your puppy is on now.

Can cats eat this liver too?

Yes. Cat households buy the very same bag. Crumble a piece into bits a cat can manage. VCA Animal Hospitals says cats are more susceptible than dogs to excess vitamin A, which liver is high in, so keep cat portions very small. Our liver for cats guide covers this in detail.

How much liver can my dog have in a day?

Vet sources such as VCA Animal Hospitals put all treats together at about 10 percent of a dog's daily calories. Liver should be a part of that, not all of it. The treat budget guide has a calculator that turns your dog's calories into ounces of this liver.

How big are the pieces?

Medium and irregular, the way liver breaks when it dries. They snap apart by hand, so you decide the final size. See the photos on the beef liver page.

How is freeze-dried different from dehydrated?

The two methods pull water out in different ways. A dehydrator blows warm air over the food, while a freeze-dryer freezes it first and draws the water off at very low temperature. Our liver is freeze-dried and never cooked. The raw vs freeze-dried guide compares the methods.

Keeping it fresh

How long does an unopened bag keep?

Each bag has a best-by date printed on it, set one year from its production date. Keep unopened bags in a cool, dry spot until then.

How long does a bag last once it is open?

Use it within 30 days of opening. Squeeze the air out and close the zip every time, then store the bag somewhere cool and dry.

Do I need to refrigerate it?

No. Freeze-dried liver sits in a cupboard, a car or a training bag without cold storage. Moisture is the thing to avoid, so keep the bag sealed and away from the sink or a steamy kitchen.

The bottom of my bag is mostly crumbs. Is that normal?

Yes. Dry liver is brittle, and pieces rub against each other in shipping. The crumbs are still liver. Sprinkle them over a meal, since the label lists it as a topper as well as a treat.

Ordering and shipping

Why does checkout happen on sniffandshift.com?

Liver Treats is a site run by Sniff and Shift, and our store runs on Shopify. Your cart here hands off to that checkout, so payment happens on Shopify and never on this site.

Do I need an account to order?

At checkout you can sign in to a Sniff and Shift account or create one. An account lets you see past orders and manage any recurring delivery. You can sign in here.

Can I set up a recurring order?

Yes, on the single beef liver bag. The discount depends on how often you want it delivered. It is opt in and never preselected. Choose a schedule in the buy box on our beef liver page; the details are on the subscription page. Our bundles are one-time orders only.

What does shipping cost?

Orders of $50 or more ship free. Smaller orders show the shipping charge at checkout before you pay. Full terms are in the shipping policy.

What if something is wrong with my order?

Contact us through the Sniff and Shift contact page. Returns and refunds follow the refund policy.

Reviews

How do I leave a review?

Reviews are collected on the beef liver product page at sniffandshift.com. Scroll to the reviews section on that page and write yours. Reviews shown on this site come from there and are never edited.