Cancellation Policy

livertreats.net is a website run by Sniff & Shift LLC ("Sniff and Shift", "we", "us" or "our"). Orders and subscriptions started here are completed through Sniff and Shift's Shopify checkout at sniffandshift.com. They are governed by the official Subscription, Pre-Order, and Try Before You Buy Policy and the Shipping Policy. This page restates the parts that apply to orders from this Site. If anything here differs from the store policies, the store policies control. Please contact us before you order if anything is unclear.

Canceling a one-time order

To cancel an order, you must notify us within 24 hours of placing it. Requests after that may not be accommodated. Orders cannot be changed once they have been processed for shipping. An order that has already shipped cannot be canceled; use the Refund Policy instead.

Email support@sniffandshift.com or call (267) 883-4431 with your order number.

Subscriptions (Subscribe and Save)

Some treats can be bought as a recurring subscription. Subscribe and Save is always optional and is never selected for you.

When you buy a subscription, you authorize Sniff and Shift and its payment processors to:

• store your payment information securely;
• charge your selected payment method for recurring orders;
• automatically create future orders at the frequency you chose at checkout; and
• keep billing until the subscription is properly canceled under this policy.

Subscription orders are processed automatically on the delivery schedule you chose. Unless stated otherwise, subscriptions renew automatically and continue until canceled. You can change products, shipping schedule, delivery frequency, payment method and shipping address at any time, unless a specific promotional offer, minimum purchase commitment or discounted subscription program restricts it.

How to manage or cancel a subscription

Use the customer portal link in your order confirmation email, sign in at sniffandshift.com/account, or contact customer support at support@sniffandshift.com or (267) 883-4431.

Cancellation rules

Except where a specific minimum purchase commitment, promotional program or other disclosed offer sets different terms:

• You may cancel a subscription before the next scheduled billing date.
• A cancellation received after a recurring order has been processed may apply to future orders only.
• Orders that have already been processed, packed, shipped or delivered cannot be canceled.
• Refunds are governed by the Refund Policy.

The subscriptions offered on livertreats.net carry no minimum purchase commitment. The store's Modified Monthly program, which does have a minimum commitment, is not sold on this Site; its terms are in the store policy.

Billing

By buying a subscription, you authorize Sniff and Shift to charge the payment method you provided at checkout, process recurring charges at the frequency you chose, collect applicable taxes, shipping charges and fees, and continue recurring billing until your cancellation takes effect. A failed payment does not end the subscription. Sniff and Shift may retry a failed payment and contact you about payment issues.

Your responsibilities

Please review the product description, the subscription details and any recurring billing terms before you order, keep your payment information up to date, and contact us before buying if you need anything clarified. Not reading this policy does not remove obligations that come from a completed purchase.

Chargebacks and payment disputes

You agree to contact Sniff and Shift and give us a reasonable chance to fix a billing concern before starting a chargeback or payment dispute. A chargeback does not automatically cancel a subscription or end payment obligations under a valid subscription. Sniff and Shift may provide transaction records, checkout records, subscription acknowledgments and other documents to financial institutions in response to a dispute.

Pre-orders and Try Before You Buy

If a product is ever offered as a pre-order or under Try Before You Buy, the terms in the store's Subscription, Pre-Order, and Try Before You Buy Policy apply. In short, pre-orders that have not entered fulfillment can generally be canceled, and cancellation may not be available once fulfillment has begun.

Changes

Sniff and Shift may change these terms at any time. Changes take effect when posted unless the law requires otherwise, and apply going forward only, not to obligations already incurred by completed purchases unless the law requires it.